I bring proven experience in IT support, digital operations, and system optimisation within a fast paced office environment. With a good understanding in technical troubleshooting, first-line support, and web content management, I have successfully contributed to organisational changes making systems more efficiently used for internal and external stakeholders.

As a Hwb Digital Champion for my current employer, I have delivered user-friendly solutions to stakeholders. My approach is proactive, adaptive, and focused on continuous improvement, aligning with data security guidelines and law.

Key IT Competencies:

• IT Support & Troubleshooting

• Website Maintenance, basic HTML, CSS

• Data Entry & Information Management

• Collaboration Tools

• Communication Tools

• Software Proficiency (educational platforms, scheduling tools)

• Digital Compliance (GDPR, Data Protection and E-Safety)

Certifications:

• Level 4 Web Development (CSS & html)

• Higher Level 4 Digital Marketing (inc. Metrics & Analytics)

With strong problem-solving skills, I ensure that digital tools enhance productivity, and support time saving solutions. I take pride in being a resilient and a tech-savvy team player, working in tandem with IT support and always ready to learn emerging platforms.